Last updated: 06/02/2026
At Heritage Farmer, we strive to provide a smooth, secure, and satisfying shopping experience for our customers. Please read our Shopping Policy carefully before placing an order.
1. Product Availability
- All products listed on our website are subject to availability.
- Since our honey and farm products are natural and seasonal, availability may vary.
- In case a product becomes unavailable after placing an order, we will notify you promptly.
2. Product Information
- We make every effort to display accurate product descriptions, images, and prices.
- As our products are natural, slight variations in color, texture, or taste may occur.
- Images shown on the website are for representation purposes only.
3. Pricing & Payment
- All prices are listed in Indian Rupees (INR).
- Prices may change without prior notice.
- Payments are accepted through secure third-party payment gateways.
- Heritage Farmer does not store your payment or banking details.
4. Order Confirmation
- Once your order is placed, you will receive an order confirmation via email or SMS.
- Order confirmation does not guarantee acceptance; we reserve the right to cancel orders due to stock or operational issues.
5. Shipping & Delivery
- Orders are shipped to the address provided during checkout.
- Delivery timelines may vary depending on location and courier services.
- Heritage Farmer is not responsible for delays caused by logistics partners or unforeseen circumstances.
6. Cancellations
- Orders can only be cancelled before dispatch.
- Once an order is shipped, cancellation requests will not be accepted.
7. Returns & Refunds
- Due to the perishable and consumable nature of honey and food products, returns are limited.
- Refunds or replacements are processed only in case of damaged, leaked, or incorrect products received.
- Any issues must be reported within 24 hours of delivery with clear images.
8. Quality Assurance
- All Heritage Farmer products go through careful sourcing and quality checks.
- We ensure products are packed securely to maintain freshness and purity during transit.
9. Customer Responsibility
- Customers are responsible for providing accurate shipping and contact details.
- Heritage Farmer is not liable for failed deliveries due to incorrect information.
10. Policy Updates
Heritage Farmer reserves the right to modify this Shopping Policy at any time.
Changes will be updated on this page with the revised date.
Shipping Policy
At Heritage Farmer, we ensure safe and timely delivery of our natural honey and farm products.
- Orders are processed within 1–2 business days after confirmation.
- Delivery timelines vary based on location and courier partner availability.
- All products are carefully packed to prevent damage or leakage during transit.
- Shipping charges (if applicable) are clearly shown at checkout.
- Heritage Farmer is not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.
Customers are requested to provide accurate delivery details to avoid failed or delayed deliveries.
Refund & Return Policy
Due to the consumable and natural nature of our honey products, returns are limited.
- Returns or replacements are accepted only if the product is damaged, leaked, or incorrect at the time of delivery.
- Any issue must be reported within 24 hours of delivery along with clear photos or videos as proof.
- Once approved, refunds will be processed to the original payment method within 5–7 working days.
- Products once opened or consumed are not eligible for return or refund.
- Orders that have already been shipped cannot be cancelled.
Customer satisfaction is important to us, and we handle all genuine concerns with care and fairness.
Contact Us
For any questions regarding shopping, orders, or policies, please contact:
Heritage Farmer
📧 Email: info@heritagefarmer.in
📞 Phone: +91 82403 19776
📍 Address: Salt lake BH 104 Block, Sector 1, Bidhannagar, Kolkata, WB, 700091, India.